Refund policy

Returns and right of withdrawal

Bentivegna Moda aims to provide its customers with a clear and satisfying shopping experience.

Consumers who make an online purchase may exercise their right of withdrawal, without giving a reason, within 15 days of the date on which they take physical possession of the products.

For a single order containing multiple products delivered separately, this period starts when the last product is delivered.

To request a return, customers may use the procedure available in their Bentivegna Moda Customer Account or notify Customer Service of their decision to withdraw by an explicit statement.

After notifying us of their withdrawal, customers must return the products without undue delay and in any event within 14 days of the date of that notification.

The 15-day period is more favourable than the statutory minimum of 14 days. Sending an explicit withdrawal notice before the deadline is sufficient; withdrawal does not require store approval or use of the portal.

Condition of returned products

Products must be returned:

• with all tags, labels and any original accessories;
• intact and without damage beyond normal inspection of the product;
• unwashed, unaltered and unmodified;
• properly packaged to prevent damage in transit.

Customers may try on and inspect products as necessary to establish their nature, characteristics and fit, just as they would in a shop.

Customers are responsible for any reduction in the value of a product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

The exclusions from the right of withdrawal provided for by applicable law remain in effect. These include, where applicable, made-to-measure or clearly personalised products, and sealed products that are unsuitable for return for hygiene or health protection reasons where the seal has been removed after delivery.

Missing original packaging or a tag does not automatically remove the right of withdrawal. Liability for any actual diminished value remains subject to law. Sale products may also be returned, subject to statutory exclusions.

Return costs within Italy

For returns from Italy, customers may choose between two return methods:

• Shipping arranged independently at the customer’s expense: customers may arrange the return directly with a carrier of their choice. In this case, Bentivegna Moda will not charge a return fee and no return shipping amount will be deducted from the refund.
• Shipping using a label supplied by Bentivegna Moda: customers may request the return service arranged by Bentivegna Moda. A charge of €6.90 per return request applies, regardless of the number of items returned in the same shipment. This amount may be deducted from the refund due to the customer.

In both cases, customers must use a tracked shipping service and package the products properly to prevent damage in transit.

If a product is incorrect, damaged or defective for reasons attributable to Bentivegna Moda, customers should contact Customer Service before returning it. Following the appropriate checks, Bentivegna Moda will bear the return costs in the cases provided for by applicable law.

Returns from outside Italy: costs, checks and refunds

For orders delivered to countries other than Italy, customers returning products because they have changed their mind must arrange return shipping and bear its direct cost, paying their chosen carrier. The Italian €6.90 fee does not apply to returns from outside Italy. Tracked shipping and suitable packaging are recommended; please retain proof of dispatch.

Products must be returned to Bentivegna S.r.l., Corso Vittorio Emanuele 329, 93012 Gela (CL), Italy. For returns from outside the EU, please contact Customer Service before dispatch for guidance on customs documentation. Charges directly connected with the return may be borne by the customer only to the extent permitted by law. No penalties or return handling fees apply.

On receipt at our premises, we will promptly check the condition and completeness of the products and inform the customer of the outcome. Refunds are issued without undue delay and in any event within 14 days of notification of withdrawal, using the original payment method unless otherwise agreed at no cost to the customer. Unless we have offered to collect the goods ourselves, we may withhold the refund until we receive the products or evidence that they have been sent back, whichever occurs first. The quality check does not create an additional withholding period or restrict mandatory consumer rights.

Customers are liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product, to the extent permitted by law. When withdrawing from the entire order, any original standard delivery charges are also refunded; additional charges for a more expensive delivery service chosen by the customer are excluded.

These cost conditions apply exclusively to change-of-mind returns from outside Italy. For incorrect items, damage occurring before delivery or defects covered by the statutory guarantee, Bentivegna Moda bears the necessary costs where required by law. Any additional mandatory rights under the law applicable in the consumer’s country remain unaffected. The commercial period for notifying withdrawal remains 15 days from delivery, with goods to be returned within 14 days of notification.

Return procedure

The simplest way to request a return is to sign in to your Bentivegna Moda Customer Account and select the relevant order.

Customers may also notify Bentivegna Moda Customer Service of their decision to exercise the right of withdrawal using the contact details provided on the website.

After the request is received, customers will receive the instructions needed to make the return.

If arranging shipping independently, unless different instructions are provided during the procedure, the goods must be returned to:

Bentivegna S.r.l.
Corso Vittorio Emanuele 329
93012 Gela (CL)
Italy

Products must be properly packaged, preferably using the original packaging where available.

Refunds

Once the return has been received, Bentivegna Moda will check the condition of the returned products.

Where the right of withdrawal has been properly exercised, the refund will be made without undue delay and in any event within 14 days of notification of withdrawal, subject to the right to withhold the refund described below.

The refund will be made using the same payment method used for the purchase, unless otherwise agreed without any cost to the customer.

If the withdrawal concerns the entire order, any original standard delivery costs paid by the customer will also be refunded.

Any additional costs resulting from the choice of a delivery method more expensive than the standard delivery offered by Bentivegna Moda will not be refunded.

Bentivegna Moda may withhold the refund until it has received the returned products or the customer has supplied evidence of having sent them back, whichever occurs first.

For returns from Italy only, the €6.90 return service charge, when using the shipping label supplied by Bentivegna Moda, may be deducted from the refund.

For any assistance with a return, customers may contact Bentivegna Moda Customer Service using the contact details provided on the website.

For assistance or to notify withdrawal: customerservice@bentivegnamoda.com; telephone +39 0933 917743. An explicit statement identifying the customer, address, products, order number and delivery date is sufficient. Statutory guarantee rights are separate and are not limited to the 15-day change-of-mind return period.

Last updated: 1 November 2026.